FAQs

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File Preparation

  1. Download our guides to ensure a more optimal print result.
  2. Be sure to DELETE any hidden layers that are not intended to print (ie: setup guide layers or other hidden artwork layers) to ensure no risk of them appearing on the final print.
  3. Each job (including multiple paged projects) must be submitted as a single PDF file. Ensure that all pages are the same size.
  4. Files must be submitted with proper orientation to ensure proper back up.
  5. It is best to try to avoid using borders in your design. If a border is too close to the trim, the trim may be slightly off-center.
  6. File must consist of 1/8" bleed and all important art and text must be within the safety margin.
  7. Ensure that your PDF is high res and that all images are CMYK at 300 DPI.
  8. Black type should have the following values: C0, M0, Y0, K100.
  9. Embed or outline all fonts.
  10. For best colour results, supply a CMYK only files.

How do I submit my files?

Files shoud be PDF - CMYK - 300 dpi.

Files can be submitted with your order. You can use our online design tool, upload your own file or use one of our templates.

When uploading your own file, files need to have a bleed edge.

 

Shipping

We currently offer various shipping/delivery options for our clients:

1) UPS Delivery (Standard, Expedited, Express Saver and Express)

2) FedEx Delivery (Overnight/Priority, Economy)

3) Canpar Express (Ground, Express)

 

Shipping Time - the shipping carrier is based on the postal code, type of product, and weight of product. The shipping information will be provided once tracking information is available from the carrier.

It is important that you provide a valid shipping address for shipping to be calculated correctly.the day after your order has been shipped is considered the first day of shipping.

A physical street address is required to ship to. (no P.O. Boxes)

Turnaround - please be advised that our turnaround times (the time it takes to produce your item) does not include shipping time.

All turnaround time days are counted in business days. Your turnaround time begins once your order is approved, paid, & processed.

If your job is rejected, this will affect the turnaround time. For this reason we recommend responding to rejection notices as soon as possible.

File Preparation

Files should be PDF - CMYK - 300 dpi with bleed edge.

We only accept PDF files for print.